New Patient Information

The friendly staff at McKenzie-Hastings Institute for Foot & Ankle Surgery welcomes your call and looks forward to serving you. If you have any questions about our foot and ankle surgery services, please call our office at (757) 638-1823. To schedule an appointment, you can call us or use our secure online appointment request form.

We see patients from the greater Suffolk and Hampton Roads area, as well as the surrounding communities of Hampton, Norfolk, Portsmouth, Virginia Beach, Newport News, and Chesapeake.


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Insurance / Payment / Billing

At McKenzie-Hastings Institute for Foot & Ankle Surgery, we accept most major insurance plans. Please contact your insurance company or you may call our office at (757) 638-1823 to find out if we accept your insurance plan.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and CareCredit.


Referrals

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.


Medical Emergencies

In the event of a life-threatening medical emergency, call medical emergency services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of McKenzie-Hastings Institute for Foot & Ankle Surgery, and they will contact us.


After Hours Urgent Medical Needs

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our office at (757) 638-1823. A doctor is on-call 24 hours a day. Your call will be returned promptly.


Hospital & Surgery Center Affiliations

The doctors at McKenzie-Hastings Institute for Foot & Ankle Surgery have hospital or surgery center affiliations with:

  • Bon Secours Surgery Center at Harbour View, Suffolk
  • Bon Secours Maryview Medical Center, Portsmouth
  • Sentara BelleHarbour Medical Center, Suffolk
  • Sentara Obici Ambulatory Surgery Center, Suffolk

Prescription Requests

Prescriptions and refills for established patients of McKenzie-Hastings Institute for Foot & Ankle Surgery are routinely issued during our regular office hours (see above). You can make your request by calling our office at (757) 638-1823. No refills are issued during the evenings, weekends, or holidays, as the doctor does not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.

Accepted Carriers

  • We accept most major insurance plans. Please contact your insurance company or you may call our office to find out if we accept your insurance plan.

Accepted Payments

  • Cash
  • Checks
  • Visa
  • MasterCard
  • Discover
  • CareCredit